Frequently Asked Questions

PBS Total I.T. CARE™ is delivered as a predictable, flat-rate monthly investment calculated based on your total number of active users, workstations, and servers.

Unlike traditional break-fix technicians who charge unpredictable hourly fees when disaster strikes, our fixed agreement aligns our incentives with yours: we ensure your systems run smoothly and securely 24/7 with zero surprise repair bills.

Client onboarding follows a proven 30-day structured roadmap designed to cause zero disruption to your daily operations:

• Days 1–7: Non-intrusive network audit, asset inventory, and security gap analysis.
• Days 8–15: Deployment of 24/7 telemetry monitoring agents and immutable backup verification.
• Days 16–22: Cybersecurity hardening, multi-factor authentication setup, and vendor coordination.
• Days 23–30: End-user orientation, help desk introduction, and executive roadmapping.

We provide contractual SLAs tailored to your operational tier. For critical priority outages, our response benchmark is under 15 minutes, supported by both immediate remote engineering and rapid on-site dispatch in Nassau.

Furthermore, all managed hardware sourced through PBS retains full Tier-1 manufacturer warranties (Dell, HP, Cisco, Lenovo), and our team coordinates all RMA replacements directly.

We accept corporate wire transfers and ACH payments in both Bahamian Dollars (BSD) and US Dollars (USD), as well as direct corporate bank deposits and approved corporate credit cards with transparent monthly invoicing.

Our corporate office is located at:

#25 East Ave Centreville, P.O. Box N1836, Nassau, The Bahamas

We maintain local field engineers across New Providence and provide nationwide remote and disaster recovery support throughout the Family Islands.

While we are not a retail consumer electronics store, we procure, configure, license, and deploy enterprise-grade hardware (firewalls, servers, switches, workstations) as part of comprehensive Total I.T. CARE™ client solutions to ensure optimal compatibility and warranty coverage.